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Complaints procedures policy

College BannerComplaints and Concerns

Members of the College Community or the public who have a grievance against or wish to raise a concern with the College are encouraged to use the following procedures:

  • Try to work out the difficulty with the person involved at the level at which the problem occurred. For example if a person is unhappy with a mark in an exam then ask the teacher for a remark.
  • Move to the next level within the school’s hierarchy – either a Guidance or Studies Coordinator or contact the Admin office (9411 4733) to be directed to the appropriate person to handle your concern.
  • If such contact is unsatisfactory then Curriculum issues should be addressed to the Assistant Principal – Teaching & Learning; Pastoral and/or external issues should go to the Head of Student Services or Head of Student Services or Deputy Principal. Parents can refer to the Student Diary about which person to contact in the school.
  • After the Deputy Principal or Assistant Principal Teaching & Learning, the next level is the Principal.
  • Further representation can be made to the Eastern Region Office of Edmund Rice Education Australia on 8705 8600.
     

 

 SPX Complaints Flowchart

 Click to view flowchart in pdf format